Company name: Roberts Four Season
Address: 613 N. Logan Blvd., Altoona
Telephone number: 944-3632
Years with company: Grew up in the business since 1997
What products or services does your company provide?
We offer high-end grounds maintenance services to local residents and business. My father does specialty work with excavation, concrete and/or retaining walls. Meanwhile, my mother operates a small equipment and landscape supply store.
Who are your customers?
Generally, we provide services to clients who have already found a lot of success in life and prefer to invest money into making their homes beautiful and functional.
What is your business day like?
I arrive at the shop between 7 and 7:30 a.m. to get everything situated for the day. At 8:30 a.m., I leave with my assistants to work in the field during the day. I like to eat a late lunch about 1:30 p.m. I arrive back at the shop at 7 or 8 p.m. to unload and prep equipment for the next day. I work around the office until dinner at 9 p.m. Some days I come back to the office to finish paperwork between 10 p.m. and midnight.
What is the best business advice you have received?
While as a general rule, you want more customers, never be afraid to turn away a customer whose needs you don't think you can meet.
What is the most important thing you've learned on the job?
Always show up with an upbeat attitude and ready to please the people around you. Whether you are around business associates or clientele, attitude makes a huge difference as to how people interact with you.
What does the future hold?
We are creating a small business incubation park where a number of small businesses in the trade industries work out of a central location and are able to collaborate with one another for ideas and advice. Our goal is to build a strong alliance where several businesses can collaborate to build upon each others success and better serve Blair County.
What have you read lately that has influenced your business life?
Some of the most important books that I have read have been from the E-Myth series by Michael E. Gerber. The E-Myth series has really helped me to understand why people think the way the do and respond in certain manners. It is the main reason why we decided to create the Trades Business Incubation Park plan.
If you want your business to be featured in the Mirror's Behind the Desk series, call 946-7467.